Timeo FAQ: common questions, answered
Frequently asked questions about Timeo — what it is, pricing and billing, whether you need an app, what payments you can accept, and what happens if a subscription lapses.
Quick answers to the questions owners ask most before and after starting on Timeo. Still stuck? Each answer links to a fuller guide.
Getting started
What is Timeo, and who is it for?
Timeo is one subscription that runs bookings, pickup orders, point-of-sale, and payments for small Malaysian businesses — gyms, salons, clinics, cafés, kopitiams, restaurants, and studios. If customers book a time or order for pickup, Timeo is built for you.
Do I need a developer or a custom app?
No. Timeo is fully self-serve. You sign up, set up your store in the onboarding wizard, and go live yourself — no build cost, no setup fee, no maintenance retainer. Start your business →
Do my customers need to download an app?
No. Your storefront is a web link customers open in any browser. You share it in your Instagram bio, on a counter QR, or via WhatsApp — nothing to install.
What’s my web address?
You pick a short name at sign-up and get your own subdomain (for example yourshop.timeo.my) for your admin dashboard, plus a customer-facing storefront link you can share.
Pricing & billing
How much does Timeo cost?
Timeo is a flat monthly subscription. You pay first, your store goes live, and it renews monthly. See current pricing →
How do I pay for my subscription?
Via Billplz/FPX (Malaysian online banking). When you activate, you get a payment link; once it clears, your store is live for the month.
What happens if I miss a month?
You get a reminder as the period ends, then a short grace window. If it still lapses, your store goes read-only — you can still log in and see everything, but new bookings and orders pause until you pay. Your data is never deleted. Pay and it reactivates immediately.
Using Timeo
Can I do both bookings and pickup orders?
Yes. Timeo supports service bookings and F&B pickup ordering. You pick your business type at setup, and you can run the surfaces that fit you.
What payment methods can I accept?
Cash at the counter out of the box, plus DuitNow QR, FPX, e-wallets, and card once you connect your payment details. Online payments go to your account. Payments guide →
How do I stop no-shows?
Turn on booking reminders, and use the waitlist so a cancelled slot auto-promotes the next person. Customers can also cancel or reschedule themselves from their account. Bookings guide →
Can my staff and I use it on a tablet?
Yes — the dashboard and POS work in a browser on a tablet at the counter, and there’s a dedicated owner/admin app for iPad.
Still have a question?
Start with the getting-started overview, or get in touch— we’re happy to help you get live.